Frequently asked questions
When will I receive my letter? Can I track it?
Our Snail Mail is sent via regular untracked letter post.
- Australia: usually arrives within 1–2 weeks (major cities)
- International: may take 15+ business days
If your letter hasn’t arrived within 4 weeks of shipping, please email info@designedbylaura.co
How do I update my address or details?
You can update your address, payment details, or pause/cancel your subscription at any time through the customer portal in your account.
If you need help, feel free to email info@designedbylaura.co
When am I billed each month?
Subscriptions are billed on the same day each month that you originally signed up.
For example, if you subscribe on the 15th, you’ll be billed on the 15th of each following month.
If you’d like to cancel, just make sure to do so before your next billing date.
Have another question?
You’re always welcome to reach out via email at info@designedbylaura.co, and I’ll get back to you as soon as I can 💌