Frequently asked questions
When will I receive my letter? Can I track it?
Our Snail Mail is sent via regular untracked letter post.
- Australia: usually arrives within 1–2 weeks (major cities)
- International: may take 15+ business days
If your letter hasn’t arrived within 4 weeks of shipping, please email info@designedbylaura.co
How do I update my address or details?
You can update your address, payment details, at any time through the customer portal in your account.
Alternatively, feel free to email info@designedbylaura.co
Have another question?
You’re always welcome to reach out via email at info@designedbylaura.co, and I’ll get back to you as soon as I can 💌